Leadership and Management
Situational Leadership
Choose useful direction and support for a specific task, with clear explanations of four styles and a worked on-call team example.
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Leadership and Management
Frameworks for adjusting how you lead to the person and the task, rather than using one style for everyone.
Managers and team leads who develop other people.
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Leadership and Management
Five Whys
Investigate recurring problems with Five Whys, preserve evidence at each causal link, and turn a plausible explanation into a testable corrective action.
Leadership and Management
PDCA Cycle
Plan a bounded improvement, test it, inspect the evidence, and decide what to change with the Plan-Do-Check-Act cycle and a worked team example.
Leadership and Management
SBI Feedback
Give specific feedback using situation, behavior, and impact, then invite the other person’s perspective and agree a practical next step.
Leadership and Management
Eisenhower Matrix
Separate urgency from importance with the Eisenhower matrix, then decide what to do, schedule, delegate, or remove without neglecting essential work.
Leadership and Management
RACI Matrix
Clarify responsible, accountable, consulted, and informed roles with a RACI matrix, a worked project example, and practical checks for unclear ownership.
Leadership and Management
SMART Goals
Turn a vague aim into a specific, measurable, achievable, relevant, time-bound goal, with an example and checks against misleading targets.
Leadership and Management
Transformational Leadership
Understand transformational leadership's four behaviors and apply them to team change through credible purpose, thoughtful challenges, and individual support.
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